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Simpson Housing Services

Case Manager - Navigation Center

52 – Minneapolis, Minnesota
Department 52
Employment Type Full-time FT-TE
Minimum Experience Mid-level

Why Work For Simpson?

Our Mission is to house, support and advocate for people experiencing homelessness. We believe that everybody has the right to safe and affordable housing; we strive to strive to create a collaborative community with the individuals we serve, within Simpson, and with the greater community; and we advocate against the injustices of society that cause homelessness and poverty. On a daily basis, we celebrate and embrace the uniqueness and dignity of every person and encourage people to draw upon their strengths and promote the power of self-advocacy.

Simpson Housing Services began as an emergency overnight shelter in the basement of Simpson United Methodist Church in 1982. Simpson has since become a leading nonprofit providing assistance to people experiencing homelessness. In response to un-met community needs, our programs have grown to include emergency shelter, single adult supportive housing, and family supportive housing. We work across the metro area, partnering with landlords and developers to find affordable housing for all families and individuals. At any given time, we provide supportive services to 100 individuals and 200 families with over 400 children.

How Can You Contribute?

This position will provide assistance to single adults staying at the Navigation Center to obtain housing. The team member will respond to each participant’s unique needs and goals by providing advocacy and assistance in accessing community services to ensure stability in housing and integration in the community.

Note to Applicants:

To apply for this position, you can submit SHS Employment Application in place of a Resume.


Provide relevant support to participants to obtain housing:

  • Conduct persistent outreach within the Navigation Center to assigned case load. 
  • Network with other agencies and individuals to help access housing.
  • Cultivate relationships with landlords willing to provide housing for participants.
  • Assist clients with completion of necessary forms to access housing.
  • Assist participants to resolve or mitigate barriers to housing.  
  • Assist participants to navigate through systems and apply for benefits. 
  • Review with each participant issues of renter expectations, renter/landlord conflict resolution, and tenant rights.
  • Oversee the development and implementation of individualized goal plans, including identification of barriers to obtaining/maintaining housing and steps to overcome them.

Provide on-going support and crisis intervention to participants:

  • Develop a plan that ensures participants have steady income to maintain housing.
  • Assist participants to develop and achieve financial goals (examples: creating spending plans, accessing free credit scores and paying off debt).
  • Provide referrals for job training and education programs, and basic needs such as food shelf, deposit/emergency assistance, clothing, and transportation.
  • Provide flexible services during times that meet needs of participants.

Complete accurate and thorough documentation and record-keeping in a timely manner:

  • Maintain accurate records including employee time sheets.
  • Maintain individual files, including case notes, signed data privacy, intake and discharge summaries, and Release of Information.
  • Compile statistical reports for funding sources and program management including data for entry into HMIS data systems.  
  • Participate with funding reports and site visits.

Provide positive representation of SHS through public relations and networking:

  • Communicate and coordinate services with all team members. Attend regular team meetings and other required meetings. 
  • Interpret and promote the program to constituents, speak to community organizations as needed.
  • Develop and maintain positive working relationships with staff, volunteers, participants and other stakeholders.
  • Network with providers of similar services.
  • Participate in professional meetings, workshops, and staff meetings.
  • Professional behavior, dress, and conduct are expected in all aspects of work with guests as well as contact with the volunteers and public.

Demonstrate essential knowledge, abilities, and skills:

  • Ability to work very well independently, with excellent skills in teamwork and collaboration.
  • Ability to be flexible and manage time.
  • Knowledge of Harm Reduction/Housing First Model and commitment to that model.
  • Knowledge of Trauma-informed service and Motivational Interviewing techniques. 
  • Ability to communicate effectively, positively and professionally with participants, providers, landlords, family members and others.
  • Ability to work with individuals from very diverse backgrounds.
  • Ability to perform non-traditional tasks while meeting participant needs.
  • Ability to maintain confidentiality.
  • Ability to promote a professional work environment that is affirming, respectful and understanding of diverse people.
  • Have organizational skills and be able to multi-task in order to accomplish the day-to-day activities.
  • Must possess superior computer skills, with experience in Microsoft Word, Excel, Access, and Outlook. Demonstrate ability to learn additional computer skills/program as necessary.
  • Adhere to a standard framework of boundaries in all interactions with guests, volunteers, staff and public.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position. Duties, responsibilities and activities may change at any time with or without notice.

Scope of Position

This position aids residents of the Navigation Center to establish next steps and ideally obtain housing. This is a temporary six month position. This position requires some evening work.

Participant populations may include those with chemical abuse issues, criminal histories (drug charges, prostitution, fraud, etc.), trauma, grief, and/or mental health issues.

This position may provide back up for other advocates during periods of absence or during times of increased workloads.

Job Requirements:

  • Bachelor’s degree in human services or equivalent experience is required.
  • Very broad knowledge of housing resources.
  • Experience with mental health and chemical health issues.
  • Must be computer proficient.
  • Driver’s license and car required.


  • One or more years of experience working with single adults who have experienced long-term homelessness and/or personal experience with homelessness.

Essential Mental Functions

The employee, in collaboration with the participant, must determine the needs of the participants and how best to meet these needs. This means, the employee will assess a participant’s situation to be able to identify more fully the needs of the participants.

To provide adequate assistance to participants, the employee must draw on the ability to empathize, problem solve, and the ability to accept people unconditionally with an openness to new ideas.

To interpret policies and guidelines, employee must draw on analytical abilities.

The employee must understand and apply knowledge of homelessness, social support systems, advocacy, tenant law and case management in terms of providing services to participants in crisis.

Essential Physical Functions

The employee must be able to hear and speak, in order to communicate with staff and participants in person, on the telephone and in writing. Employee must be able to move about the community and public places (such as apartment buildings). Employee must be able to lift items up to 40 pounds on an occasional basis. 

Percentage time spent away from main office/location:
Time inside: 80%, Time outside: 20%, Agency travel time required: 10%
Travel includes travel within the community including but not limited to participant homes, attending community meetings, and accompanying participants to appointments.

Percentage time spent in direct care:  80% (includes travel time)

Type of guidance and supervision received: Will participate in regular team meetings as well as bi-weekly direct supervision meetings.

Number of Direct Reports: None

Number of In-direct Reports: May provide volunteer/intern supervision

Budget Responsibility: None

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  • Location
    Minneapolis, Minnesota
  • Department
  • Employment Type
    Full-time FT-TE
  • Minimum Experience
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